Legal notices and T&Cs

General Conditions of Use, legal notices, GDPR and cookie policy of the site



The purpose of these "general terms and conditions of use" is to provide a legal framework for the use of the website and its services.

This contract is concluded between:

The manager of the website, hereinafter referred to as "the Publisher",

And any natural person aged at least sixteen or legal entity wishing to access the site and its services, hereinafter called "the User".

They aim in particular to define the conditions under which the User can:
- access and browse the Site;
- publish comments (the “Customer Reviews”) on the products and services sold on the Site.

The general conditions of use must be accepted by any User, and his access to the site constitutes acceptance of these conditions. reserves the right to modify the T&Cs at any time. They will then be applicable as soon as they are put online. As such, we invite the User to read the T&Cs regularly.



The website is published by SMPCD, a limited liability company with capital of €10,000, whose head office is located at 5 impasse Colombette office 3, 31000 Toulouse, registered in the Trade and Companies Register of Toulouse under the number 900 704 131, and whose intra-community VAT number is FR 89 900704131.

The company is represented by Sophie Desmazures.


The Site is hosted by Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, Canada.



The User of the site has access to the following services:

  • Site navigation (public part)
  • Creation of customer account

Any User with internet access can access the site free of charge and from anywhere. The costs incurred by the User to access it (internet connection, computer equipment, etc.) are not the responsibility of the Publisher.

The following services are only accessible to the User if he is a member of the site (i.e. he is identified using his login credentials):

  • Browsing products on sale
  • Online purchase
  • Customer account update
  • Order history

The site and its various services may be interrupted or suspended by the Publisher, in particular during maintenance, without obligation of notice or justification.



The Site is open to any Internet user or mobile user fulfilling the conditions set out in Article 1, subject to having an Internet connection.

However, the creation of a customer account is necessary if the User wishes to place an order on the Site. If necessary, we invite you to refer to the General Conditions of Sale.



Your customer account allows you to:
- view and update your contact details and means of payment;
- follow your current orders and consult the history of your last orders and refunds over the last six months;
- return an item and get a refund;
- configure your options relating to the sending of advertising campaigns.

To create your customer account, you must complete a registration form including your contact details (title, surname, first name, postal address, email, and telephone) and create your personal password.

We will contact you to complete your registration with your company number and the name of your company if you are a professional. You will then receive an email confirming the creation of your customer account and containing all of your customer data.

By creating your customer account, you agree to provide accurate, complete and up-to-date information.

It is specified that your identifiers (email address or customer number and password) are under your sole responsibility. It is therefore your responsibility to ensure the confidentiality of this information, and to report any fraud or hacking to Hello Broc customer service as soon as possible by contacting us by email at

To delete your customer account, you are also invited to contact us by email, in accordance with the provisions "Your rights of access, modification and deletion" in the "Personal Data" tab of the Site. It is specified that may also be required to delete a customer account that does not have an order in progress due to regulations related to personal data.

By subscribing to SMS notifications, you agree to occasionally receive exclusive offers from Hello Broc at the number provided. Reply STOP to unsubscribe, HELP for help.



6.1 General has set up on the Site a system for collecting and publishing 

on Customer Reviews allowing in particular:
- to help other users to compare and choose the best Product;
- to adapt its offer and improve the quality of the Products.

Each Customer Review also includes a rating between one (1) and five (5) stars. A general score is then assigned to the Product concerned corresponding to the arithmetic mean of all the online Customer Reviews relating to the Product concerned.


6.2 Prerequisite

Only Customers who have placed an order are likely to give their opinion on the selected Product ordered.
As such, will send you an email following the delivery of your Product in which it will invite you to leave your Customer Opinion on the Products purchased within the limit of five (5) Products concerned. If You wish to give your Customer Opinion, you will have to click on the link present in the email. You will then be automatically redirected to a form allowing you to comment on the selected Product. You can then enter the content of your Customer Review and rate the Product (general rating, value for money, style, material, etc.) or the Seller (general rating, quality of the product sheet, compliance with delivery times, customer service satisfaction, etc.) ).
In return for the Opinion(s) left following your order, you will receive a promotional code, valid on the Website and usable under the conditions indicated in the email containing the code.


6.3 Identification of the author of the Customer Review

In order to be able to publish a Customer Review, you must necessarily provide a pseudonym of at least six (6) characters.

Your true identity and more generally, any personal data concerning you, should never be communicated via your Customer Reviews. Otherwise, you understand that your personal data will be publicly disseminated on the Site and accessible to any user. cannot be held responsible for such dissemination.


6.4 Access to Customer Reviews

The posting of a Customer Review is carried out no later than five (5) working days after you have submitted your Customer Review via the form, subject to the provisions relating to moderation.
Customer Reviews remain accessible on the Site as long as:
- the Product concerned is accessible on the Site, provided that there is no change to the main characteristics of the Product rendering the Customer Opinion obsolete;

By publishing a Customer Opinion, you understand and accept that the latter (i) be publicly disseminated on the Site and accessible to any user, and possibly to Internet users outside the Site via referencing on search engines and (ii) be used by for the purpose of promoting, by any means and on any medium, the Products, the Customer Reviews system and more generally the Site (sending newsletters, etc.).



Any user can find out, through Customer Reviews, the rating given by other users in relation to a Product (qualities, defects, delivery, etc.).

As such, you agree to:

  • post a useful Customer Review in the sense that it should help other users to compare and choose the best Product or, to to adapt its offer and improve the quality of the Products.
  • deliver non-misleading and relevant information, i.e.:
    - relating to the Product itself (its qualities, its essential characteristics) and not to the services related to the Product to which the Customer Opinion refers such as delivery, payment, return. We invite you, if necessary, to contact the after-sales service of as indicated on the Contact page of the site;

- and more generally, not unrelated to the Product to which the Customer Review refers.

  • not to use incomprehensible, unintelligible, and/or meaningless language.

In addition, the content of the Customer Review must not:

  • be contrary to the laws and regulations in force;
  • be contrary to public order and morality, including, without this list being exhaustive, violent, hateful, abusive, denigrating, defamatory, vulgar…
  • infringe an intellectual or industrial property right, personality right or any other right held by a third party;
  • be inappropriate with respect to another Customer Review or its author;
  • include personal and/or sensitive data;
  • include hypertext links;
  • present an advertising character or mention another company
  • contain computer viruses, spyware, malware, etc.

ARTICLE 8 - MODERATION OF CUSTOMER REVIEWS performs a priori moderation. Customer Reviews are first evaluated, then posted on the Site. This evaluation is carried out by an external service provider, as a moderator of
As such, the moderator of reserves the right to delete at its discretion any Customer Opinion which specifically contravenes the provisions of Article 5 and more generally these T&Cs and/or French and European law.
Moderation is carried out indiscriminately on all Customer Reviews, regardless of their content, and no later than five (5) working days following the submission of the Customer Review.
You will then be informed by email of the reasoned decision not to publish your Customer Review by the moderator of
In this case, you will have the possibility of writing a new Customer Opinion on the Product concerned, if necessary, in accordance with these General Conditions.
Once the Customer Review has been published, you will not be able to modify it.
It is specified that has a right of reply with respect to published Customer Reviews. may also contact you following the writing of a Customer Review and this as part of its customer management follow-up.




You can at any time notify us of a Customer Opinion that would infringe your rights and/or contravene the T&Cs by contacting the moderator via the link
“Report” under the relevant Customer Review. If necessary, the Customer Opinion will be temporarily unpublished from the Site, until it has been subject to additional verification by the moderator.



The User is responsible for the risks associated with the use of his login ID and password.

The User's password must remain secret. In the event of disclosure of the password, the Publisher declines all responsibility.


The User assumes full responsibility for the use he makes of the information and content present on the site

Any use of the service by the User resulting directly or indirectly in damage must be subject to compensation for the benefit of the site.

The site allows members to post comments on the site on the products purchased and also on the quality of service.

The member undertakes to make comments respectful of others and of the law and accepts that these publications may be moderated or refused by the Publisher, without obligation of justification.

By publishing on the site, the User assigns to the publishing company the non-exclusive and free right to represent, reproduce, adapt, modify, distribute and distribute its publication, directly or through an authorized third party.

However, the Publisher undertakes to cite the member in the event of use of his publication.



Any malfunction of the server or the network cannot engage the responsibility of the Publisher.

Similarly, the site cannot be held liable in the event of force majeure or the unforeseeable and insurmountable act of a third party.

The site undertakes to implement all necessary means to guarantee the security and confidentiality of data. However, it does not provide a guarantee of total security.

The Publisher reserves the right to not guarantee the reliability of the sources, although the information disseminated on the site is deemed reliable.



The contents of the site (logos, texts, graphics, videos, etc.) are protected by copyright, under the Intellectual Property Code.

The User must obtain the authorization of the publisher of the site before any reproduction, copy or publication of these various contents.

These can be used by users for private purposes; any commercial use is prohibited.

The User is fully responsible for any content he puts online and he undertakes not to harm a third party.

The Site Editor reserves the right to moderate or delete freely and at any time the content posted by users, without justification.



Cookies are small text files that can be used by websites to make the user experience more efficient.

The law states that can only store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, needs your permission.

The website uses statistical cookies. Statistical cookies help, by collecting and reporting information anonymously, to understand how visitors interact with websites.


The User must provide personal information in order to register on the site.

The electronic address (e-mail) of the user may in particular 

e used by the site for the communication of various information and the management of the account. guarantees respect for the privacy of the user, in accordance with law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms and the obligations of the General Regulations on the protection personal data (GDPR).

The site is declared to the CNIL under the following number: [number].

Under articles 39 and 40 of the law dated January 6, 1978, the User has a right of access, rectification, deletion and opposition of his personal data. The User exercises this right via:

His personal space on the site;

By email to;

By post to Sarl SMPCD Hello Broc 5 impasse Colombette bureau 3, 31000 Toulouse



The domains to which the hypertext links on the site lead do not engage the responsibility of the Publisher of, which has no control over these links.

It is possible for a third party to create a link to a page of the site without the express authorization of the publisher.



The site reserves the right to modify the clauses of these general conditions of use at any time and without justification.



The duration of this contract is indefinite. The contract takes effect with respect to the User from the start of the use of the service.



This contract depends on French legislation.

In the event of a dispute not resolved amicably between the User and the Publisher, the courts of Toulouse are competent to settle the dispute.